A policy like this is unprincipled. We did not have the option to. Dear Hailbook, We appreciate your comments regarding our hotel. Retreat into sophistication in our luxury rooms, suites and residences, each featuring sumptuous 400-thread-count Frette linens, spacious marble bathrooms and custom furnishings by Ralph Lauren. However, the complimentary in-room anniversary bottle was a nice touch. Claim your listing for free to respond to reviews, update your profile and much more. We are glad your husband chose The St. Regis Aspen Resort for your birthday celebration, and we thank you for taking the time to leave a review. Starts with remembering your name and being friendly with every encounter. With the city's main attractions such as Wagner Park, Pam Driscoll Gallery, Galerie Zuger within … Claim your listing for free to respond to reviews, update your profile and much more. Find another company. The staff seem bothered when you ask questions, and when we checked in, they didn’t inform us of any of the adjusted hours. Search for the cheapest hotel deal for The St. Regis Aspen Resort in Aspen. GreenLeaders GreenPartner Embrace the extraordinary at The St. Regis Aspen Resort, a five-star luxury destination nestled at the base of Aspen Mountain. Are any cleaning services offered at The St. Regis Aspen Resort? Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay. 1 (855) 821-4553. I of course cancelled the booking while I had the chance. Peeing and pooping everywhere including the hall! The St. Regis Aspen Resort is ranked by U.S. News as one of the Best Hotels in USA for 2020. Another luxury hotel (this is Aspen, after all), guests can select junior suites, one-bedroom suites and loft suites, the later of which offer two-bedrooms and two baths. Just make sure to check this property's cancellation policy for the exact terms and conditions. The St. Regis Aspen Resort has been lavishly renovated and offers a luxurious spa as well as world-renowned winter sports like skiing, sledding, and snowboarding in the heart of Aspen, Colorado. From our hotel's enviable vantage point, guests can enjoy world-class skiing or stroll over to historic Aspen, where luxury boutiques and charming restaurants beckon. This is the version of our website addressed to speakers of English in Australia. They had just reopened after a pre-peak shut down, so there was A LOT of new staff working and it unfortunately showed. Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. A host hotel of the FOOD & WINE Classic in Aspen, our resort is defined by exceptional culinary experiences; Velvet Buck presents modern mountain cuisine and Mountain Social is the definitive après ski destination serving handcrafted cocktails. - We had a lot of communication challenges with Concierge. From here, guests can enjoy easy access to all that the lively city has to offer. The hotel is stunning, warm, and super accommodating. Paid rates at this hotel can be $3,000+ per night including tax. Throughout your stay, our St. Regis Butler Service stands ready to assist you 24 hours a day. We take feedback such as yours very seriously as we are continually striving to elevate our guest experience during these unprecedented times. This property is closed from November 26 2020 to December 1 2020 (dates subject to change). Our dream in life was to stay at the St. Regis and it finally happened. Embrace the extraordinary at The St. Regis Aspen Resort, a five-star luxury destination nestled at the base of Aspen Mountain. Conveniently located restaurants include The White House Tavern, Pyramid Bistro, and French Alpine Bistro - Creperie du Village. Classic, lodge-y with great decor, especially for Christmas (and the clientele isn't pulled quite as tight as the folks over at the Little Nell) However the renovation of the rooms was definitely form over function- why am I charging my phone on the floor in a suite- no buttons to indicate do not disturb or make up room, hooks for robes that then make all of the bathroom doors not close, etc. Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant. the st. regis aspen resort hotel aspen, st regis aspen, st regis resort aspen. Evaluations like these inspire and motivate our team to continue delivering exceptional service. The St Regis Aspen Resort is a very luxury place that caters to a wide range of people. We drove from Salt Lake City Airport directly to the St. Regis, which took just under an hour. Book The St. Regis Aspen Resort, Aspen on Tripadvisor: See 1,187 traveller reviews, 964 candid photos, and great deals for The St. Regis Aspen Resort, ranked #9 of 34 hotels in Aspen and rated 4.5 of 5 at Tripadvisor. They reached out prior to our stay politely collecting information about our visit, but then didn’t respond to further communication for quite some time. They made a lot of adjustments to accommodate new COVID restrictions, including adding a tent in the courtyard and adjusting restaurant hours, but none of it was too intrusive. This is the version of our website addressed to speakers of English in Australia. It is a ski resort just at the bottom of the Aspen Mountain and has a very beautiful ambiance that gives the guests a warming experience. Reviews of our Aspen Ski Resort | The St. Regis Aspen Resort 7 people are viewing this hotel. The St. Regis Aspen Resort: Good but not great stay - See 1,190 traveller reviews, 655 candid photos, and great deals for The St. Regis Aspen Resort at Tripadvisor. Featuring bespoke furnishings by Ralph Lauren, sumptuous 400-thread-count Frette linens and pristine marble bathrooms accessorized with Remède amenities, our guest rooms, suites and residences are stunning retreats overlooking Aspen Mountain. What food & drink options are available at The St. Regis Aspen Resort? We hope you will consider giving us another chance to restore your confidence in our hotel, and so we can provide you with the flawless experience you deserve. We value your feedback and hope you will consider giving us another chance to provide you with the impeccable hospitality and accommodations you deserve every time you choose us. Book The St. Regis Aspen Resort, Aspen on Tripadvisor: See 1,175 traveler reviews, 947 candid photos, and great deals for The St. Regis Aspen Resort, ranked #9 of 34 hotels in Aspen and rated 4.5 of 5 at Tripadvisor. Scored an upg from a Junior Suite to a one bedroom (I'm Lifetime Titanium Elite). Your comments have been shared with our team to address the concerns you outlined. Banquet Server (1) Bell Captain (1) Chef (1) Concierge (1) Director of Food and Beverage (1) The St. Regis Aspen Resort Reviews by Location. Are pets allowed at The St. Regis Aspen Resort? Nearby attractions include Independence Pass (0.2 km), Wheeler Opera House (0.3 km), and Belly Up (0.2 km). Yes, The St. Regis Aspen Resort does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. We responded that it was our honeymoon, and aside from a quick email back to say congrats, there has been no mention of it on our trip. 1,185 reviews #9 of 34 Hotels in Aspen. These days, there are many reasons why we might not make our reservations. Dear silverpond, Thank you for returning to stay at The St. Regis Aspen Resort. more. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. They do an excellent job keeping things clean and sanitized. Top room amenities include a flat screen TV, a desk, and a fireplace. That being said, when you look at the paid rates at this hotel in season, it’s actually a bargain in comparison. It would be fair - stingy yet fair - if the hotel kept the points if you don't make it. A.L. Visit hotel website. Director of Operations, I’ve had better service at a Courtyard Marriott. Remède Spa, our award-winning wellness destination, is renowned as one of the world's premier hotel spas, while our heated outdoor pool and hot tubs overlook stunning Aspen Mountain. What are some of the property amenities at The St. Regis Aspen Resort? When we called about it, someone brought up "the pot spray" per the housekeeping gentleman that brought it up (must not be a rare issue!). United States ; Colorado (CO) Aspen ; Aspen Hotels; Search. I do wish they would be a little more flexible with regards to cancellation, especially during the unpredictable covid situation. There are more places to choose from in the Aspen area. We value your feedback and hope to welcome you and your husband again in the future. We hope you will accept our apologies, and we would welcome another opportunity to provide you with the perfect stay you deserve. Looking for St. Regis Aspen Resort? Which room amenities are available at The St. Regis Aspen Resort? However, we are happy we were able to accommodate you in another room. cancel for free. Marriott's. Yes, pets are typically allowed, but it's always best to call ahead to confirm. Overall, my biggest complaint would be the staff- things like non-returned concierge emails. We found the front desk to be outstanding. We appreciate your loyalty to our brand and hope we will have another occasion to welcome you back and exceed your expectations. Rooms are comfortable, free wifi, and complementary water. The resort is beautiful, and going in early October to see the fall foliage is something else. From our hotel's enviable vantage point, guests can enjoy world-class skiing or stroll over to historic Aspen, where luxury boutiques and … The staff make this hotel a great place to visit. KAYAK searches hundreds of travel sites to help you find and book the hotel deal at The St. Regis Aspen Resort that suits you best. Yes, it is 0.5 km away from the centre of Aspen. Always enjoy the champagne saboring! Payments made by partners impact the order of prices displayed. I even got a complementary bottle of prosecco and chocolate covered strawberries for my birthday! - They stopped doing their rituals near the end of our stay (Bloody Mary, champagne saboring, and s’mores), citing covid as the issue but couldn’t identify what specifically drove the change. They had "voluntarily closed" the spa during our stay- which while I am 100% on board with Covid protocols it seems disingenuous to close the spa for a week outside of high season to stop the spread but then reopen just in time for the crowds- if you are going to close the spa at least make sure the outside hot tubs are working- we witnessed engineering fighting with a couple about the jets not working- just overall- not a 5 star experience. What are some restaurants close to The St. Regis Aspen Resort? My husband and I booked 5 days here for our honeymoon, and we’ve been incredibly disappointed. Director of Operations. I had a friend visiting from outside the US (he calls about 14 places home), so he accompanied me on this trip. The only issue is it’s “Pet Friendly”! Hotel, especially the common areas, are lovely. We strive to provide each guest with a tailored, handcrafted experience, and we appreciate you highlighting the positive aspects of your visit. Is The St. Regis Aspen Resort located near the city centre? This charge far exceeds the value of the points charged for the stay if you do make it. I have Ambassador status, and although the hotel is showing availability, they shared that they had no availability to upgrade our room. The St. Regis Aspen Resort Reviews by Job Title. Very modest upgrade (if at all) on a really slow Tuesday night - - seems like more could have been done under the circumstances, but Aspen has always been out of touch. “The goal with Aspen, Pitkin and St. Regis Aspen is to lookout for the safety and well-being of our hosts and guests.” The St. Regis hotel in downtown Aspen sits at the base of Aspen Mountain ski resort. However, charging multiples more for cancellations than if you do make your reservation is a way to make money off a crisis. WiFi is free in public spaces. We were there as they implemented new restrictions, but even after they made changes their processes were inconsistent day to day (they’d go back and forth on whether or not we needed temperature checks, if we should check in with a host, etc), and it felt like no one really know what they were supposed to do. Lovely bathrooms. Thank you for your time and consideration. A.L. Dear HRtravelgal, Thank you for choosing our hotel for your honeymoon and for your review. The pot was back by the next morning so they eventually moved us to a suite (which while great...is what is supposed to happen at this level of hotel). The staff feels like family. It would have been valuable for them to notify us of the construction at check in or in our room so our expectations could be set. Is parking available at The St. Regis Aspen Resort? The St. Regis Aspen does not disappoint on no level. Special callout to their valet and front desk personnel. Dear costaricagregg, Thank you for choosing The St. Regis Aspen Resort for your recent visit to our beautiful city. Embrace the extraordinary at The St. Regis Aspen Resort, a five-star luxury destination nestled at the base of Aspen Mountain. Yes, dry cleaning and laundry service are offered to guests. We recommend calling ahead to confirm details. more. Director of Operations, We visited this beautiful property for a week over Thanksgiving and had a great time. Pretty tough to provide the expected service and amenities under those conditions. Although we are pleased to read that the exemplary service provided by Carlos exceeded your expectations, we regret we fell short in some areas. There are 3 restaurants on site. The most iconic hotel in Aspen, the luxurious St. Regis is also centrally located, situated within walking distance of Aspen Mountain’s main gondola and smack in the middle of the historic city itself. We are dedicated to providing a meaningful and seamless stay for all of our guests, and we thank you for your kind compliments mentioning our valet and front desk teams. Shortly after booking, the hotel communicated that any cancellations to the booking 30 days or less before arrival would entail a charge of "$3,968 per night before tax". Is The St. Regis Aspen Resort currently open? It is also disappointing to read about your unusual experience with our staff, and we regret you were unhappy with some of our amenities not being available during your stay due to the current circumstances. Compare reviews and find deals on hotels in with Skyscanner Hotels. Book The St. Regis Aspen Resort, Aspen on Tripadvisor: See 1,185 traveller reviews, 963 candid photos, and great deals for The St. Regis Aspen Resort, ranked #9 of 34 hotels in Aspen and rated 4.5 of 5 at Tripadvisor. We finally spoke to the housekeeping manager that found the housekeeper to finish the room (she said she was new). It seemed like there was a big lack of training across all of the departments. - One day, housekeeping tore our room down and then left for 2+ hours, leaving her supplies and equipment and our room unusable. The scenery on the drive there was absolutely gorgeous. For a fee, parking is available. Sincerely, H. Steenge-Hart General Manager. Payments made by partners impact the order of prices displayed. Our Aspen Mountain luxury resort features fine dining and impressive event … 315 E Dean St, Aspen, CO 81611-1807. One extra star awarded because the policy was communicated in a pre-arrival email and not a surprise. Please see our partners for more details. We are known for our meticulous attention to detail and devoted service, and we apologize for falling short of this. Overall, I can see how wonderful this property could be given some more consistent training and communication. The St. Regis Aspen Resort helps provide the perfect ski vacation with ski storage and ski equipment rentals. Unfortunately this was after a day of skiing and I was very much looking forward to a nap! When the sun goes down, sip après-ski drinks in one of the resort's 4 bars/lounges. The St. Regis Aspen Resort has been lavishly renovated and offers a luxurious spa as well as world-renowned winter sports like skiing, sledding, and snowboarding in the heart of Aspen, Colorado. It is also a delight that our perfect location nestled at the foot of Aspen Mountain and just steps from Aspen’s signature slopes helped to make your stay more exemplary. Embrace the extraordinary at The St. Regis Aspen Resort, a five-star luxury destination nestled at the base of Aspen Mountain. The main thing that stood out for me were the helpfulness and friendliness of the staff, but that is what I would expect from a St Regis anyway. We appreciate your generous comments regarding our authentic and knowledgeable staff. Everything we do is in our guests' and associates' best interest, and we are very grateful for your patience. The St. Regis Aspen Resort, located in Aspen, Aspen (CO), is a popular choice for travelers. Another wonderful stay at the St. Regis Aspen. The manager provided us a credit but didn’t really compensate enough for the loss of time. Remède Spa, our award-winning wellness destination, is renowned as one of the world's premier hotel spas, while our heated outdoor pool and hot tubs overlook stunning Aspen Mountain. Director of Operations, Tripadvisor Plus Subscription Terms & Conditions. A.L. Kids will enjoy the heated pool while mom and dad enjoy the spa. Dear qiosjkakebb, Thank you for being our guest at The St. Regis Aspen Resort. Your additional feedback is of the utmost value for us as we are continually striving to improve. Throughout your stay, our St. Regis Butler Service stands ready to assist you 24 hours a day. Which popular attractions are close to The St. Regis Aspen Resort? St. Regis Deer Valley review. Thank you again for the recommendation, and we hope we will be your home whenever you are in the area. Dear adiehliii, Thank you for taking the time to tell us about your visit. Had a great spa day yesterday. Although we are glad you liked our associates, we regret not exceeding your expectations with our service. Dear asar, We appreciate you sharing your concern with us. However, we are sorry for any inconvenience you may have experienced due to other pets on the property. Hand sanitizer available to guests & staff, Overall a good but not great stay. Please see our partners for more details. The traveler or their family might get covid. A.L. Own or manage this property? Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay. Thank you for your valuable feedback as we are continually striving to strengthen our guests' experience. Highly recommend, if it is in your price point. See more questions & answers about this hotel from the Tripadvisor community. Our team prides itself on delivering meaningful and extraordinary hospitality, therefore, we will discuss your feedback with them to see where we fell short. (Aspen Times file photo) Sincerely, A.L. Book The St. Regis Aspen Resort, Aspen on Tripadvisor: See 1,189 traveller reviews, 964 candid photos, and great deals for The St. Regis Aspen Resort, ranked #9 of 34 hotels in Aspen and rated 4.5 of 5 at Tripadvisor. We were hoping for some R&R but were unable to relax in our room during the day. A.L. A little known fact is that Max is actually born and raised in Aspen and we’ve visited his heaven of a hometown a few times over the years. Does The St. Regis Aspen Resort have an airport shuttle? Thank you! might have been just as headache inducing. $611 per night (Latest starting price for this hotel). We are glad you loved our elegant property, impeccable location, and spacious suites. From our hotel's enviable vantage point, guests can enjoy world-class skiing or stroll over to historic Aspen, where luxury boutiques and charming restaurants beckon. Our Aspen Mountain luxury resort features fine dining and impressive event … We appreciate you being a valued Marriott Bonvoy Titanium Elite member, and we look forward to welcoming you back soon. Director of Operations, Cancellation policy profits off Covid-19 crisis, I booked a one-night award stay at the St. Regis Aspen for the upcoming winter season as a Titanium Bonvoy member. Save. Aspen, CO (9) Companies > The St. Regis Aspen Resort > Employee Reviews > Pay & Benefits. There are more places to choose from in the Aspen area. I've stayed in many 5 star hotels around the world and I've never had a porter get on the elevator before me (if he would have asked, I would have said go ahead but he just barged ahead). Response from Team Marriott, Agency / Consultant at The St. Regis Aspen Resort. A.L. Now, I am not saying the hotel should bear the loss. Visit hotel website. Thank you again for sharing, and we wish you all the best with your travels. We were fortunate to enjoy them for most of our stay, but I would be disappointed if I had been expecting them and they weren’t being offered. A host hotel of the FOOD & WINE Classic in Aspen, our resort is defined by exceptional culinary experiences; Velvet Buck presents modern mountain cuisine and Mountain Social is the definitive après ski destination serving handcrafted cocktails. Non-US travelers like myself may be forced to cancel due to unexpected border closures. The St. Regis Aspen Resort Hotel Reviews & Deals. Room types may vary. We are all taking a risk by making travel plans. Aspen's natural magnificence is mirrored in the exquisitely designed luxury accommodations at The St. Regis Aspen Resort. Retreat into sophistication in our luxury rooms, suites and residences, each featuring sumptuous 400-thread-count Frette linens, spacious marble bathrooms and custom furnishings by Ralph Lauren. Own or manage this property? Despite the difficulties with Covid, everyone made our stay very accommodating. the st. regis aspen resort hotel aspen, st regis aspen, st regis resort aspen. We are thrilled to hear about the exceptional service you received from our associates and how they exceeded your expectations. Are there opportunities to exercise at The St. Regis Aspen Resort? This luxury resort also offers an outdoor pool, a 24-hour health club, and a sauna. It's our third visit since July. "Travel with Confidence" program suggests their hotels won't even do that. Many of the concierge team members were wonderful, but there was 1-2 that clearly lacked recovery training and they very much stood out. The food, while expensive (as typical for St. Regis) was very good, especially for lunch. It is also a pleasure to read you enjoyed our inviting, comfortable rooms and that our perfect location nestled at the foot of Aspen Mountain and just steps from Aspen’s signature slopes helped to make your stay exemplary. The St. Regis is a beautiful hotel with very nice staff. We sincerely apologize that your experience was anything short of flawless. The St. Regis Aspen Resort: Amazing SPA experience - See 1,187 traveler reviews, 655 candid photos, and great deals for The St. Regis Aspen Resort at Tripadvisor. Luckily restaurants around town were open at 25% capacity, but had they not been, we would have definitely wanted to cancel. We hope to have another occasion to host you in the near future. Book The St. Regis Aspen Resort, Aspen on Tripadvisor: See 1,188 traveller reviews, 964 photos, and cheap rates for The St. Regis Aspen Resort, ranked #9 of 34 hotels in Aspen … While we understand that we cannot have a coffee machine in our room, other St Regis hotels we’ve visited have provided a morning French press for titanium/ambassador members - it seems that’s not something this location does. Yes, paid private parking nearby, paid public parking nearby, and valet parking are available to guests. Search for The St. Regis Aspen Resort discounts in Aspen with KAYAK. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Located at the base of Aspen Mountain for easy access to the Silver Queen Gondola is the 179-room St. Regis. Hiring Lab; Career Advice; Browse Jobs ; Browse Companies; Salaries; … Dear Adeline A, Happy Birthday! We started off in a room with a beautiful view and balcony but it smelled like someone was smoking pot. A.L. The St. Regis Aspen is a Category 7 property, meaning a free night redemption costs 30,000-35,000 Starpoints. Director of Operations. Ahead of our stay, the concierge reached out to ask the occasion. Thank you again, and we look forward to welcoming you back soon. Dear KAP, Thank you for reviewing your visit to our hotel. We were disappointed to read your feedback, and we apologize for anything other than a perfect stay. We had a. few minor issues that were rectified, although tainted our experience: - They we’re doing construction for the first half of the week which was quite loud in our room. Yes, The St. Regis Aspen Resort offers an airport shuttle for guests. While we are glad you enjoyed the scenic views from the balcony of your room, we are genuinely sorry for the unpleasant smell and difficulties you experienced and the inconvenience it caused. Director of Operations, Tripadvisor Plus Subscription Terms & Conditions. Book The St. Regis Aspen Resort, Aspen on Tripadvisor: See 1,187 traveller reviews, 964 candid photos, and great deals for The St. Regis Aspen Resort, ranked #9 of 34 hotels in Aspen and rated 4.5 of 5 at Tripadvisor. That’s a lot, given how valuable the points are. The St. Regis Aspen Resort. Location is perfect in Aspen with access to the gondola not far away and a short distance to shopping and restaurants. Director of Operations, Beautiful traditional luxury property in an amazing scenic location with guest rooms that were renovated a bunch of years back with a more updated look....service was almost perfect but i would like to specifically mention the reservatioIn manager Carlos (sorry i forgot last name) who was incredibly accommodating when i contacted him before my stay and was extra nice to us during our stay -THANK YOU CARLOS ! Director of Operations, We stayed here for a couple nights (a birthday surprise from my husband). Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. We are also pleased to read about your experience at our renowned spa, Remède Aspen Luxury Spa. The COVID paranoia put a damper on the stay. Search. That being said, there were a handful of outstanding team members that made our trip: Tyler at concierge and Kim in dining, as well as a few people that I didn’t catch their names (tall male bartender that generally worked mornings, female bartender that did the champagne saboring, all the valet, and a young woman that appeared to manage the front desk). Im only leaving out one star because of a few gaps in the service ... we requested tissues but got water instead , was promised something by a technician but never followed up, check in agent claiming the only available upgrade was presidential suite for 900$ extra when other suites were bookable online, had to approach someone to help us with our bags when we pulled up for, Dear dovidk2017, Thank you for your kind review of your stay at The St. Regis Aspen Resort. The sun goes down, so there was absolutely gorgeous Creperie du Village recommend, st regis aspen review is! 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