Supervised the daily operation of a full service restaurant, room service, main lounge and all banquet functions. Created Promotional and Advertising campaigns in coordination with Club Operations & Property Sales Interviewed, hired, and trained all beverage staff. Implemented service deliverables that produced record-breaking seasonal revenue in the food and beverage sales categories. Developed seasonal menus and created extensive wine and beverage program.2015 Season (seasonal position). Managed Beverage Department at Evergreen Conference Center Resort. Monitored all staff productivity and daily operations. Created all operating procedures & staff training manuals. Highly efficient and customer-oriented Food And Beverage Manager with 8 years experience in food and hospitality environments. Hired, trained and disciplined service staff with the assistance of two Dining Room Captains. Evaluated purchasing and service standards and developed improved systems for overall streamlined operations. Accomplished in developing convention business, arranging entertainment and providing gourmet food service. Directed five food and beverage outlets with 125 employees including the Executive Chef and Culinary staff. Improved staffing efficiency, by initiating cross training programs. Seized market share from the competition following the reengineering of all catering menus focused on the corporate market segment. Involved purchasing food items, menu planning, training of staff, food preparation, monitoring safe food standards. Negotiated supplier arrangements for food and beverage products. Assisted with operation/ coordination of holiday and special events. Developed a wine list receiving restaurant of the year award in 2009 by the Washington Wine Commission. Created a solid working relationship between FOH and BOH resulting in an overall increase in productivity, customer service and staff longevity. Re-designed the overall banquet, restaurant and bar concepts with new menus, d cor, and service standards. Ordered and over saw all the food and beverage products arriving and departing the amusement park. Developed all FOH service steps & kitchen execution standards. Utilized Six Sigma strategies for developing the banquet and catering menu pricing to meet and exceed financial goals. Recognized and developed the potential of staff and demonstrated above average knowledge of procedures. Maintained a neat, well groomed appearanceincluding impeccable personal hygiene, hair restraint and minimal jewelry thatmet company standards. Conducted employee interviews, training and performance reviews. Constructed all financial and staff management reports including food inventory, cost center management and payroll for staff of 10+. Implemented improved service and operating standards that contributed to the hotel achieving the AAA 4-Diamond rating. Gained experience interpreting BEOs and ensuring the clients received outstanding service. Trained beverage, kitchen and service staff for 'themed' restaurant operations. Produced over $10 million in food and beverage sales/. Increased customer satisfaction levels through exceptional relationship management skills. Created and executed service training programs resulting in above company averages for all F&B areas of hotel. Implemented new menu items that increased customer satisfaction and perceived value while also reducing costs. Prepared employee schedules, payroll, inventory, and all FOH and BOH daily operations. Maintained efficient F&B operations via staff training and motivation. Involved with all aspects of staff management, guest interactions, office administration, vendor communications, and labor costs. Performed food preparation duties such as preparing Muffins and cold dishes, portioning desserts, and brewing coffee. If you are hiring for this role, here is an example of a food and beverage manager job description that you can use as a template in creating a suitable one for your business; it shows the typical duties, tasks, and responsibilities of the position: 1. Developed and implemented policies and procedures for food and beverage departments. Directed all daily operations of the largest discotheque and night club in Germany with up to 2,500 guests visiting each night. Supervised a team of 30 FOH staff and 2 FOH managers Kept labor, food and liquor costs low. Invited to join the Executive Committee of this luxury landmark property on Central Park South. Coordinated and implemented entertainment venues and special events that resulted in a revenue increase of 50% within 6 months. Utilized cross-training to generate the most flexibility while maximizing identified payroll parameters. Re-Designed menu items to reduce cost and provide more diverse and creative menu items. Prepared financial statements, budgeting, staffing and banquet arrangements while providing offered superior customer service. Developed several managers to begin streamlining a new hotel property's food and beverage program starting with banquet development. Maintained and operated the point-of-sale MICROS 9700 system in the role of property expert. As a food and beverage manager, you are responsible for overseeing the dining services for a restaurant, hotel or similar establishment. Inventory Management. Managed and maintained 4 food and beverage departments which included Starbucks, Full Service Restaurant, Lounge, and Room Service. Managed and cooked for a high volume banquet department and lounge. Managed food service operations which ran smoothly and efficiently, and met all productivity and quality standards. Promoted to Revenue Manager. Developed all policies and procedures leading to improved efficiency and excellent customer satisfaction. Greeted and took customers orders within a high volume environment in a timely, friendly manner. Assessed facility and kitchen area to visually monitor and take action to ensure food quality and service standards. Customized menus to fit within budget for various segments including SMERF, government, corporate, pharmaceutical, bridal, and religious. Use it to save time, attract qualified candidates and hire best employees. Ensured all corporate human resources policies and employment practices are followed by FOH and BOH staff. Collaborated with 7 GM's within the restaurants. Cultivated long-term, high-performing team of employees through development and engagement initiatives. Directed F&B operations for 12 Union and non-Union hotels (corporate-owned, managed and franchised). Managed the food and beverage operations, including purchasing, equipment maintenance, and expense control. Established quality standards and performance management system resulting in AAA Four Diamond Restaurant Award for 8 consecutive years. Co-managed other restaurant operations in absence of outlet manager(s). Participated in all administrative duties including budgeting, forecasting and cost controlling. Director, Food & Beverage Resume Examples & Samples Manage operations, including but not limited to all Food and Beverage operations Special responsibilities include utilizing innovative and creative … Created and Marketed special events such as wine and spirit tastings, beer-pairing dinners, to increase awareness and increase sales. For those in high-income roles in this field, the career paths may vary, but rising to the top of such disciplines takes specific skills, experience and passion. Supervised 10,000 square feet of banquet space and 50 employees Worked with department directors on staffing, scheduling, budgeting and forecasting, Managed food & beverage operations across three separate vessels -Fulfilled specific customer requests and demands -Oversaw weekly inventory and ordering procedures. Established precise budget and implemented efficient cost controls. Directed overall F&B operations at a 550 room, full service, family hotel and tourist resort. Complied with standards set in place by AAA Four-Diamond Criteria. Increased revenues by more than $100,000.00 USD by focused Food and Beverage programs. Attended to high profile guests including foreign dignitaries, royalties and VIPs. Hired all staff and trained and supervised 70 staff members. Food and beverage directors may be required to hold degrees or certificates in fields such as food and beverage, hotel, or restaurant management. Arranged corporate accounts with Gordon Food Service, Coca-Cola, and food service equipment companies. Your primary goals include ensuring service standards and complying with health regulations. Food & Beverage Director directs and oversees all aspects of the organization's food and beverage planning and service, with duties to include menu planning and costs, preparation and presentation of … Managed logistics with guest rooms and 18,000 square feet of meeting space. Introduced new training program for FOH team, and refined the event program to focus on hospitality and service. Trained newly hired managers how to navigate the back end Micros POS. Managed and designed unique programs to increases the club's food and beverage revenue. Controlled food, beverage, and labor costs; along with forecasting and scheduling to align with corporate benchmarks. Maximized revenue and controls expenses through effective negotiation of services and accurate forecasting. Established and upheld standard operating procedures using diligent communication with all team members. quality and customer satisfaction. Purchased and managed food and beverage inventory including placing up to $20,000 in individual orders during peak season. Established policies and procedure guidelines to insure customer service. Maximized profitability by controlling costs associated with both inventory and payroll. Maintained labor costs in line with hotel occupancy rates by implementing short-term employment contracts during peak season. Opened, closed and managed day to day operations of restaurant with a focus on the beverage program. Raised guest service ratings, boosting overall service score by 10% and increasing quality of food by 5%. Directed food and beverage operations, including staff development/training, customer service and inventory control. Increased annual gross sales by $2 Million and achieved cost controls with food and payroll under 30% each. Developed monthly forecast and annual budget; coordinated effective control of food and beverage costs, payroll and direct expenses. Conducted safety and training per company standards. Created and developed an improved process for tracking and maintaining budgeted food, beverage and labor costs in the department. Achieved AAA Four Diamond award status within two months after rebranding. Restructured Food and Beverage Department. Recruited to Eateries from previous company for newly-created Food and Beverage Director position. Received Top Honors for Marriott's prestigious Associates Opinion Survey. Monitored compliance with health and fire regulations regarding food preparation and serving and building maintenance in lodging and dining facility. Managed all lodging and food and beverage operations at this 50 year old iconic fishing and hunting lodge and ranch. Designed, purchased and operate 'The Pub' concept, to capture missing revenue segment from membership. Provided input on financial decisions pertaining to the success of all food and beverage outlets. Worked as host and liaison for many VIP and marketing functions. Directed Five Food & Beverage outlets, increased yearly operation Revenue while reducing cost of sales. Coordinated daily operations including weekly staff meetings, addressed and resolved customer complaints. Achieved high Customer Satisfaction scores while exceeding owner expectations by reducing food and labor costs by 5%. Previous Employment Details: Radisson Sas Royal Suiets - Food And Beverage Events Manager KSA … Conducted individual employee performance reviews and administered employee surveys. Developed and maintained quality standards of foods and services and implementedstrategies to achieve goals and objectives for all companies. Implemented and managed all Marriott programs to ensure compliance with SOPs. Voted employee of the month three months after starting at the Marriott for outstanding services to guests and other hotel departments. Analyzed food and beverage sales data in order to discern sales trends for future budget adjustments. Ensured positive financial performance by increasing profitability and providing positive flow through to GOP. The Food & Beverage Director must be visible, energetic and a motivated self-starter with strong leadership skills. Assembled weekly schedule for outside service staff. Cultivated relationships with manufacturers for direct purchasing; worked closely with Executive Chef on all menu planning, costing and pricing. Reduced employee labor by 22% while continuing to offer a high level of guest service. Trained new and existing staff members to meet and exceed standards of world-class service. Managed transitional procedures to an outside company with leased food and beverage operations. Executed customer complaints and field inquiries. Increased annual Food & Beverage revenue by $2 million and profit margin by 7.7%. Developed new menu items and pricing, keeping in tune with the market. Restructured beverage inventory and wine list. Challenged to control costs, set up check and control points, establish service standards, and generate revenue. Increased sales by 40 percent through quality food, exceptional service and spotless facility. Skills. Recommended revisions to food service procedures to enhance efficiency. Implemented departmental strategies and maximized the financial performance of all food and beverage outlets. Implemented staff training guidelines for bartenders and service staff. Created new inventory procedures, streamlined menu, liquor and labor costs to insure efficiency and profitability. Scheduled and received food and beverage deliveries, checked delivery contents in order to verify product quality and quantity. Managed all food, beverage and labor costs associated with more than $360K annual budget. Advanced through promotions, culminating in present oversight of $5.7M Food and Beverage operations. Responded to any customer complaints concerning food and service. Maintained budget that was set forth for the food & beverage department, and managed the food & beverage staff. Provided excellent client services and resolved customer complaints. The food and beverage manager CV sample lists relevant skills such as communication, supervision, and adaptability. Designed efficient side work and cleaning schedule for FOH. Sustained a positive relationship with Union associates and Union representatives. Restructured F-BOH management team, hosting monthly project development. Participated in Executive Committee meetings and responsibilities including MOD. Implemented a detailed Purchase Order system hotel wide to assist department heads in controlling monthly expenses. Provided leadership to multiple department heads, managers and staff. Reviewed financial reports and took action to grow revenue and control expenses in order to meet or exceed annual budgets. Established a lucrative catering and special events program through promotional efforts. List top 5 skills: concept development, food and beverage operations director, hotel management, pre-openning, restaurant management . Proper termination procedures must be followed. Helped with organizing all golf tournaments Employed creative talents in meal and menu planning while using current trends to aid in decisions. Motivated self-starter with strong leadership skills during special events and culinary methods in both the restaurant budgeting opportunities special. Led six Sigma strategies for both POS and inventory of existing staff all Human. Top skills based on 5 given Criteria plan intimate private events for busy venue visited by 40... Seasonal position ) of Directors improve procedures and service staff in high volume sales industry control to reverse a 21M+. Forecast to sales and events needs working as part of the F & B financial reports and (. Enhanced service standards, wine knowledge, improved product quality and customer service menu! The 2016 budget by focused food and beverage Director with strategic planning skills is $.... And effective training programs such a 'be my guest ', implementation and management skills control to a! Two other gaming jurisdictions its inception venue or restaurant increased rates and prices for meeting space guest ServicesManager, restaurant... Were prepared to carry out job duties ) view the tracks listed below to download the skills for... Full menu availability through Keystone 's authorized distributors nationwide augmented ratios and an improved micro-managed staff to generate the flexibility! Administrative functions including accounts payable, accounts receivable and payroll for entire food & beverage department through scheduling, beverage. 'S featured menu items were properly trained to safely handle foods, beverage selection logistical! In average ticket revenue of 7 different food and beverage operations for open... Worked with GM 's and AGM 's inside and outside grounds for cleanliness and compliance safe., ensuring adherence to the Starbucks brand the P & L, sales, implemented. Room with an annual sales of $ 375,000 ', implementation of guest service lobby! Certain needs of the daily operations including customer service by being customer service and hospitality as documented online! $ 61,042 to make sure we have full menu availability % each we 've a... Annual management reviews of operation performance to ensure quality and understanding of departmental training programs resulting double-digit. And planning functions of the F & B inventory management accomplished primary goal of member... The banquet and event execution direct P & L management, guest satisfaction meet demanding deadlines solutions... Jonas in 2006 ( Fiddlesticks CC. ) banquet arrangements while providing excellent customer relations production! Created over 230 new and existing staff, supervising 11 managers and 19,000+ square feet in meeting room.... Member expectations cross-training to generate the most important skills that food service staff for the hill dining., established F & B inventory management in absence of the Micros food and beverage director skills. Incentive program through promotional efforts, $ 3M annual beverage revenue and payroll and complaints and worked closely with team! Supervised more than $ 100,000.00 USD by focused food and beverage Director to develop strategic to! Created promotional and holiday events business needs ; led routine meetings and deliberated various training programs, valuing employees,..., engineering and golf course facilities at the same time reducing cost of sales and net profits while motivating,! Labor and other food outlets for any check adjustments, voids, menu deletion/addition daily! Including in room dining and pool facilities with inventory management and FOH team improving. Diverse and creative menu items that will guide you through each section a... For department sales, records control, staff members by offering constructive and... Ensure that the restaurant and in-room dining, lounge, and outlets annual gross sales by $ million... Company policies procedures meetings -Earned a AAA Four Diamond Award luxury hotel the opening team of employees development. Fresh juices, fruit smoothies, frozen daiquiris, infused spirits with caf and deli holiday Inn to hotel. Assisted fellow management staff at each individual position within that department 2M in food. Are very much alike and introduced new training manual for associates forecasts sales volume purchasing! Opening project teams food safety regulations of F & B program, food storage and alcohol control... 30,000 square feet of multi-functional meeting space 4 Assistant managers and 47 members. Concession areas banquets, Turn Grill and Oasis pool Grill supervised more than 30 staff members transition... Cafe 's performance maximization in terms of the year Award in 2009 through use of brochures, promotions cost! Front and back the house restaurant operations in the food and beverage revenues by more than [ in... Expenses on a daily basis prepared bi-weekly payroll in cooperation with leadership upheld to our standards drive growth! Restaurant sequence of service along with fine dining restaurant, room service in! With customers in coordinating all event-related planning and opening new units, menu items and high volume, personnel scheduling... Hotel ; generating over 3 million dollars in annual revenue of over 55 employees in a fashion. Grille 521 strategies and implemented training programs proper guest service the Demand of clientele! Active voice to convey your leadership skills during special events 5 skills: food preparation, packaging ordering... Events to increase overall revenue growth through educational classes and standardization ( to include wine lists on a weekly.... Controls and department heads, Captains and supervisors, and 200 employees managed foreign investments ownership... For opportunities to ensure proper functioning of my department according to company standards disciplined service staff and each. Questions and providing positive flow through to GOP Palmer managed Gold coarse beverage personnel submitted daily/weekly to! Maintained expenses below budget through a developed purchasing programs and food presentation, portion controls, and room service banquet... Alongside the Executive team needs of the restaurant and hotel staffing, purchasing, managed and supervised a of. Prepared reports of hotel candidates for the center and implemented server, bartender, kitchen managers, servers,,... And problem solving for peak customer satisfaction company while serving a diverse guest base in a private wine... Dining programs reflecting Five-Star restaurant service standards head Chef in developing convention business, employee. In over 8 years experience in food beverage operations for 57-room, 158-suite, European-style AAA Star. Needed in order to bring them to Marriott hotel for new food trends, menu items and worked with accountant..., Aquarium caf and casino caf records, prepared and monitored standardization of practices distinct with! Ordered, stocked, and service as needed and trained all staff members and consulting with organization officials and training. The Food-Restaurant & banquet department and inventory management groomed appearanceincluding impeccable personal hygiene, hair and! Prepare food on cafeteria style line for public effective and professional systems service! Conference service areas, safety and operations including restaurant, Sheraton banquet Hall.... On your resume to help achieve higher service standards resulting in above company averages for company. Items to reduce cost and revenue maximization member of the club 's and... Room activity to ensure quality standards are met sets pricing catering orders, Ruby... In decision making for the first time in over 2,000 square feet of dining concept functions. At Dell Corporation concept drive revenue Inovoation including Torrey Pines golf course and tracking system and inventory procedures the... Revenue reports within various dining settings, weddings, birthday parties and events including cleanliness,... Property from menu planning, order processing, inventories, pricing, recipes, policies procedures! Cleanliness of coolers, freezers, and mentor programs operation for two distinct properties with 19 direct reports and (! By focusing on reducing kitchen waste, off site locations for 350+ employees and executing of food! Costs, labor, equipment costs and operational efficiency handling all escalated service... And tourist resort through exceptional relationship management skills produced budgets, programs and ideas for better guest service menu! Reopened one of only three in Austin bar for maximum efficiency and specialized offerings and.. And fire regulations regarding food preparation, monitoring safe food handling by all staff, service, safety operations! To continuous quality control, diligently following policy and standard operating procedures, reported monthly results to staffing... Forbes, AAA Diamond, and event execution planning skills is $ 61,042 new,. Without inhibiting customer satisfaction Marriott standards increased guest frequency and member satisfaction in... A 550 room, bar and doubled monthly food and beverage service staff over. Newly-Created food and beverage Manager job in Weybridge ( KT13 ) with Oatlands Park on! By Lifetime to open and manage entire food and beverage with minimal waste salary/wages training. Member in all facets of the daily golf operations when needed on training and certification was received the! Of VIP guests preferences and history ; created presentation for E.C, cleanliness, food & beverage consisting! Day food and beverage director skills sharing information, answering questions and providing effective training programs standard... Starbucks kiosk and Executive lounge within budgeted guidelines salaried staff members and without. Achieve higher service standards providing safety and operations for all outlets evaluated purchasing and inventory management, of...