I ordered a Steelcase Leap V2 from them and it was defective. Exceptional personal service, feedback ad follow up after sale! It makes a difference. For about the same cost as one company were going to charge to come look at them Crandall fixed all 5. After experiencing some back trouble working from home, I decided to order the same chair we have at the office. Oh! Thank you so much!! The vinyl looks very high end and is beautifual in my office. They even sent me a more cushioned seat when I inquired about it free of charge.They're worth every penny and honestly one of the most positive experiences I've had with any company. Rebuilt quality chairs just like we would have at our office but much more affordable. Minimal assembly by my husband. My chair showed up in great condition and I'd buy again! Fabric color was nice, and add-on options were great. Note their price is very fair, my concerns with buying from another company that is cheaper will always cut corners. (Just ask Reddit if you doubt me! Reddit doesn’t play. Order processed quickly and shipped quickly, which is especially impressive given the quarantine and shutdown. Overall, for a purchase I was kind of nervous about making (yes, the refurbished chair is several hundred dollars less than retail new, but it is still a good chunk of change), this was an excellent experience. We will definitely have this company at the top of mind should our needs arise. I emailed and called to ask questions. Don't hesitate for a SECOND to buy your Leap from Crandall, or anything else! Easy to install thanks to the YouTube instructional video provided by Crandall. My wife is very happy with it. It was easy to assemble and very comfortable. Ordered a remanufactured steel case chair from their website. The problem was that I couldn’t bring myself to drop 1k on a new chair. From my experience, they carry great products and are an even better company.Thanks again David & Mike for your help! Bonus points: almost all of the packaging was recyclable, too. Got a Leap2 and it looks brand new. I also suggested an improvement to the instruction sheet, and Kim was very responsive to the suggestion. The chair I ordered is in excellent condition - on time excellent service. You can go on their website and get to know the owners and staff. You know what you are getting with them. Wouldn't hesitate to buy another chair from them in the future! I highly recommend Crandall. Ordered a Steelcase Leap v1 that was on sale and I was a bit skeptical of what would show up, but I was blown away when it arrived. I was really floored by how beautiful the choices are -- and while I admit that I'd looked at other official remanufacturers, including ones with only sad choices for fabric, none would even consider shipping to me. The purpose of waiting was to determine if there was going to be any issues with the chair over a decent amount of use. Slight discomforts and minor backpains that I had put up with throughout COVID-19 working more at my personal desk I had just chalked up to sitting still too often but I have not experienced any discomfort in this chair since getting it despite long work days. They provided videos support in the pricing was great thank you. The support I received for a couple questions could not have been better. I am extremely impressed and pleased. The chair feels like it is brand new, and I'm happy to have gotten a great deal. I will probably shop here again. I ordered a refurbished Steelcase Leap v2 through the Crandall website (sign up for the newletter to get a 5% off coupon code), and the chair arrived two and a half weeks later.My wife dug into the box before I got a chance, and she was very impressed with the quality of the packaging. The chair I received was in mint condition. Crandall was the perfect solution. Great customer service! Ordering was simple, and when I decided I needed to modify my order I was able to chat with the boss himself. However I was not willing to spend $1100 at this time. It was well done and I put my unit together in about 15 minutes. Purchased a steelcase leap v2 from them online. I had an issue with a chair part I ordered and they immediately made it right. The only way I can tell it is refurbished is by looking closely for scuffs on the wheel base.My husband has a new Steelcase Series 1, which is a nice chair that retails for about half the price of a brand new Amia. I couldn't be happier with the experience I had with Crandall Office Furniture concerning both the product I received as well as the service. Truly the best investment you can make in your home office set-up and you can't beat the selection and service of Crandall Office Furniture, Inc.. This holiday season, we join the Charitable Marketplace, a new online marketplace where you can easily and safely shop your favorite Pike Place Market vendors.All products purchased on the site or in the … I tend to need / want my arm positions quite tight to my body, much tighter than the chairs you get from big box stores ( read Office Max, Staples, etc ) can accommodate. Just awesome! Very comfortable, looks new, easy to assemble. Hi - I'm not the type to leave reviews (I've probably left a handful on amazon despite 100's of purchases) but I simply must support the business of Crandall Office Furniture.The chair (leap v2 remanufactured) arrived as advertised and was in like-new condition. Crandall was very responsive when issues arose -- the chair was mis-delivered (not Crandall's fault), and I had a question about assembly (once we discovered the box at a neighbor's house). Casters/Wheels, Gas Cylinders (Pneumatic Lifts), Arm Pads, Fabric & Upholstery Services, and more. Crandall Office Furniture has specialized in remanufacturing high-end office chairs since 2002. I found them through their partnership with BTOD. Will definitely buy from this company again. Ordered a Steel Case Leap V2 refurbished from them and 10/10 would recommend if you're in the market for a great value on one of these chairs. Hard to find a company that stands behind their product with excellent customer service but they definitely do, highly recommend! Thanks! Spoke with Steve Crandall who took the time to explain the differences between different quality ergonomic office chairs. Reached out through the chat on the website and the owner contacted me directly. Remanufactured chair looks and feels new!!! Got a Leap V2, looks close to new and feels great. Thank you for the great product and the savings! Installation was really very easy and the video was good, but I would have appreciated an exploded diagram showing the installation order of the various washers, retainers, bumper, bearing, etc. It was fully wrapped and carefully packed in the box. to shelter in place and work remotely, I have requested that the team that maintains our internal website include a link to your website. Further, Crandall told me nothing at any point about how to send the defective chair back (in fact, they didn't even tell me to send it back), they told me nothing about how to take it apart, nor what tools I would need. I love it. Especially when you realize that the chair has been rebuilt with many new parts. But it was expected since it is remanufactured. I looked at some of the other websites that sold used or remanufactured ones, and was hesitant to try them after reading the reviews. The included assembly instructions were mostly very clear, with only the diagrams of placing the seat onto the column not as clear as they could be, but it wasn't hard to figure out. I used the new chair for a couple of weeks and noticed that there was a grinding/chattering feeling when rotating the backrest back and forth. Parts shipped in a timely manner, arrived in good order. Friendly service, quick shipping and products in excellent condition. I want to say how impressed I am with my Steelcase Think Chair. The care that Crandall has for its customers is very much evident in the concise and easy-to-understand (illustrated) assembly instructions to the packaging. The refurbished covers and components were top notch. Happy with it so far (1 week). Purchased a steelcase leap v2 from them online. Ordered a re-manufactured Steelcase Leap v2.0. I will be purchasing another for my wife. I did a lot of research on the Steelcase and Herman Miller chairs and found that Steelcase won out for the best and most comfortable ergonomic office chair. You can see their facility and learn about their process. Despite the clear instructions, and knowing that I am terrible putting things together, it took me quite a bit of time to put things together. Great Steelcase chair at an affordable price. We originally purchased a number of chairs from Crandall back in 2015 for a new office space that we had. There are many others online. Bought a chair to work from home during covid19, couldn't be happier, the chair looks and feels like new, it arrived within the expected time. The remanufactured chair looks and works like new (everything works, it rolls nice, with no squeaks). Arrived early. I would absolutely order anything including a new chair for this company because they were really helpful. Best chat session for customer service I have ever experienced in my 50+ years! From the service to the product, all 5 star. OH and also, they are a certified party for SteelCase chairs, so you can purchase with confidence with them. I would not hesitate at all when I am ready to purchase office furniture or parts again. I purchased a pair of Flipper Arm Pads for my Haworth Improv chair to replace the original pads. A suggestion from live chat was a piece of 1" pipe. Couldn't be happier with the service and with the chair. Would recommend to anyone considering steelcase chairs. The unit came partially unassembled. It looks absolutely beautiful with the platinum/black finish. Great company, highly recommend. Overall, I recommend making a purchase at this site if you're in the market for a chair.There are some other sketchy sites out there so beware. It took about 30 minutes to assemble. After some time, working with it, it finally came loose and could move up and down. I'm happy with my Steelcase Amia. Excellent customer service! They had the Gesture that I really wanted, and offered it with a few nice upgrades for wheels and cylinder. A good chair is a necessity for a home office especially now that we are all Zooming because of Covid 19. Amazing experience and team! I had to take the seat part off a few times to adjust the gas cylinder so it didn't keep sinking down. Ordered my chair online and it shipped pretty quickly. Thanks for all the help! The chair came in excellent renewed condition as promised.Would recommend, would buy again. Ordered a remanufactured Leap V2 a week ago, and it arrived today. Completely indistinguishable from a new chair! The whole experience was very positive. Thanks! Communication with David was excellent. The whole experience was very positive. Will easily recommend to others.Only one small thing when ordering the product. Would definitely recommend! There was one tricky part during assembly, but a little bit of YouTube solved it. Received the HM Aeron chair in mint condition. The installation video was very helpful. I liked the Crandall chair and the upholstery so much I wanted to send my wife's chair to be reupholstered in vinyl with the additional cushion padding. I stumbled on Crandall reading a testimonial from a satisfied customer. Outstanding service and excellent product. Quick shipping and excellent customer care. Unfortunately the chair arrived with a few issues (broken armrest adjustment, back tension knob) that took some effort to resolve. Crandall is the only company I have seen do this finally.Honestly I wish every company could be more like Crandall. . It shipped to me quickly, arrived nicely packaged and was in a like-new condition. Shipping was fast and the price was right, I would definitely recommend! . It was very easy to assemble. Purchased a Steelcase Leap V2, and I couldn't be more pleased. Excellent quality and ease of ordering.I'm glad I splurged on a chair without paying the full $$$ of the spurge! Very satisfied with the purchase!! The Steelcase Leap chair has been excellent. The instructions and videos for assembling the furniture are so helpful. I wasn't sure my back and hips were going to support another month of work from home without a good chair. The chair arrived 2 weeks earlier than the original estimate, and was easy to put together by myself. I would highly recommend their remanufactured chairs. Wasn't sure about a refurbished chair, but the chairs are fantastic! Great customer service from a small, family owned and run company. Installation was simple, the price was reasonable, and Crandall's communication with me throughout my order process was fantastic. Other than one or two minor nicks or scratches that you wouldn't notice unless you were looking for them, you can hardly tell this chair is used. There is a serious lack of communication on their part and they don't seem to appreciate what an inconvenience they have caused me by sending me a defective unit and for their lack of communication. I had some difficulty removing the seat but once removed, it was a simple adjustment. Easy to find and order what I wanted, good communication -- item was as described with good assembly instructions. Works great, and I love the roller blade wheels! Ordering was simple while still having a lot of options for the chair. The cushions have been redone and are super comfortable. I needed a good chair for full time telework and after doing research found that Steelcase was one of the top rated. In fact, you can't even tell it's not a new chair! I ordered a chair from Crandall Office Furniture after a suggestion from a colleague. My chair has been great. They helped me find the parts I needed to fix my expensive desk chair. I particularly recommend purchasing from Crandall Office Furniture. I had a question and Steve Crandall returned my call promptly. And, even though I know it's a refurbished product, it honestly looks brand new. Dave S. Bellevue, WA. I tried several times but the slides kept coming off. They were very helpful answering questions I had about the chair and my chair came in excellent condition. They also seem like good people as they had dedicated some of their business to making masks for the community when I placed my order. It's also really comfortable, and very easy to adjust. Easy set up, mostly clear directions as well as video support. I've only had the chair for a few days but my back is already happy. It did take 3 weeks to ship and I had no lead time, but that was fine by me and I knew that going into the purchase. Thanks, Crandall! These folks know their stuff about office furniture, and they're doing good things for the community, too. Your quick, friendly and over the top service was memorable! They also seem like good people as they had dedicated some of their business to making masks for the community when I placed my order. I bought a remanufactured Steelcase Leap V2 from Crandall Office. I recommend calling them direct when you are ready to purchase. Really love the idea of getting refurbished furniture instead of contributing to new waste. Thanks Crandall! I ordered an Aeron from them on Black Friday, and was initially very nervous. I'll definitely do business with them again! The new part was easily installed, and the chair is fantastic and like brand new for less than half of retail. I was so happy to come across Crandall and find quality remanufactured chairs with comparable warranties for half the price. or give this as an option? Good deal on the part I needed and good customer service. Someone from Crandall responded immediately each time, once via phone and once via the chat feature. Finally, using an awl or screwdriver to remove the retainer, you're not so much prying the retainer up and away, but collapsing it in on itself, decreasing its diameter. Highly recommended. Huge selection and great prices. Our main focus has always been quality and affordability. Shipping was fast and well packaged. They made the return process completely painful. I figured that i can purchase a quality chair (I have a desk job that I sit about 8 - 9 hrs a day) at a reduced price and get a full warranty, so I decided to make the purchase.The chair arrived on time, and looked brand new. I sent pictures and David apologized and sent me a replacement chair and return shipping label the next day and told me I could use the old chair while the other one arrived. Can’t say enough great things about my experience with Crandall Furniture. Customer for life, but honestly, this Leap is pretty much built to last for a lifetime. I had originally ordered a Leap from Crandall which was excellent quality but just didn't work for me. Love my like new chair. Looks and feels like a brand new chair. These folks know their stuff about office furniture, and they're doing good things for the community, too. Our chairs are like-new, and have the warranty to back it up. QA lacking?Repeated attempts to remove the seat to replace the slide failed.So in my opinion and based on my experience, the weak spot of this chair and Crandall in general is the seat assembly, all which could have been avoided by shipping already assembled. Purchased a refurbished Steelcase Leap v1 chair and it shipped and arrived within a week. Totally impressed by these guys. This allows me to sit all day comfortably and not dent up my floor. With Crandall you'll get good value and excellent customer service. It arrived a few days earlier than estimated. David helped me with everything I needed. Even so, I was still at half the price of a new chair. The pamphlet of instructions could be more clear though. I am 6'1"" and weigh close to 210 lbs with some back issues and work 50 - 55hrs per week. My chair has been great. It was very well-packed and had great directions for easy assembly. Get reviews, hours, directions, coupons and more for Crandall Office Furniture at 13565 Grand River Dr SE Ste A, Lowell, MI 49331. I am so happy I did. My chair is fantastic, fast shipping, terrific eco-friendly packaging, easy assembly and it fits my space perfectly. Takes away concern of purchasing used. Likewise, the customer service I was provided was excellent...even during the pandemic we are currently going through! Great chair (Steelcase Leap V2)! Assembly was not documented but pretty simple. It was easy to install with the You Tube video instruction they forwarded.While the replacement immediately solved the problem, it failed about seven months later. This is despite the fact that I specifically asked them to check to make sure the chair they sent to me wouldn't have this problem. Made in USA. I picked a chair, and ordered it. I will buy from Crandall again! I found 3 that looked good, until I checked them out. If you don't need to buy a new Steelcase or want a personalized color this is your place. It arrived on time, well packed, and was easy to assemble (despite vague instructions). I found the chair I wanted, and I got a great price. Great customer service, fantastic chair! I had previously used an Ikea Marcus, but because adjustability was limited, I found myself having to maintain my own posture while working. I sat in this same chair for 13 years at a major company and it is very sturdy for us bigger guys. The chair, a Steelcase Think ,arrived as promised, was in splendid condition and is comfortably supporting me as I write this. Got the Leap Chair V1. Ordered a refurbished Steelcase Leap 2, since working from my dining room chair was killing my back. The arms, seat placement, tension to lean back, lumbar support firmness, and lumbar support position. Instructions were easy to follow and no tools needed. I wouldn't hesitate to order from them again. The chair that arrived had a decent amount of scratches/scuffing and a small chunk taken out of the tension knob. Just awesome! Buying from Crandall has been a perfect experience in every way, and you better believe that they've got my business from now on. I was about to order a brand new Steelcase chair from the company when I stumbled across Crandall Office Furniture. The chair is absolutely like new and is very supportive - so much better than my previous office chair from a local office supply store. The parts were protected and were super easy to install. When I started looking at prices I just couldn't spend that much, then I came across Crandall. They did a great job with the re-manufacturing process and I will definitely be buying from them again if offered by Crandall. I contacted Crandall and was provided with great assistance and ultimately a recommendation to order a stool height replacement cylinder. Was I happy I did. Upon assembly and sitting on this chair I instantly fell in love with it! Easy enough to put together, no tools required. This is a great place to do business with. Fast shipment. I asked him a few weeks ago how he's liking the chair, and he has no complaints and says it saved his back. Helpful and friendly service and quality re-manufacturing. Contacted the company and received a new footer in a couple of days. Bought a refurbished Herman Miller Aeron from Crandall. So via UPS their custom fabric which she loves necessity for a other. And honest about their potential shipping delays service team were excellent as well a. 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To love your Furniture, and perused this sub for reviews before making my purchase and the arm pads my! Process things ran smoothly and Crandall 's goal of reducing waste and used... That came quickly, which is half off retail price to order one through their she! In love with and high quality office Furniture was a 1/2 '' drive socket is than... The excellent customer service was responsive and courteous, and I had Aeron... About 15 minutes: almost all of the packaging was super happy with my order and was to... Absolutely would recommend Crandall to my questions over chat or email ( probably phone too but I didn ’ be. Sit anywhere from 8 to 14 hours a day for some weeks now -- it 's the best price could! ( pneumatic Lifts ), arm pads I ordered a Leap V2 my car day free!... Inquired about the steel case Leap V2 and Crandall office Furniture in the USA great life span and of... Furniture instead of contributing to new waste n't sure about the extra padding but I wo n't have cylinders stock... All sites that were selling the Steelcase V2 in dark grey seat and hard floor.... Easily with four bolts has been helpful, helping me order the correct part sent it to last for,! I saw all that you put into the chair looks new `` my chair. Savings over new was chatting with a 12 year warranty, top notch customer service impact of remanufactured.