Hours of operation are Monday through Friday 7 a.m. – 11 p.m. Call the Pharmacy Help Line at 1-800-238-6279 Do you need answers to questions about prescription drugs? California only: Aetna Dental P.O. Contact our licensed insurance agents to find Medicare coverage for your needs. Speak with a Licensed Insurance Agent 1- 844-847-2659 , TTY Users 711 Mon - Fri, 8am - 8pm ET Contact Aetna Member Services or get answers to questions you have about our plans, programs, and group benefits. Aetna pharmacy claims: Aetna Pharmacy Management P.O. All states except California: Aetna Dental P.O. All dental Medicare claims . Aetna Dental P.O. Pharmacy Help Line. Box 14597 Lexington, KY 40512-4597. Box 10462 Van Nuys, CA 91410 . We’re here 24 hours a day, every day. Every year, Medicare evaluates plans based on a 5-star rating system. Box 52444 Phoenix, AZ 85072-2444. Participating physicians, hospitals and other health care providers are independent contractors and are neither agents nor employees of Aetna. Box 14094 Lexington, KY 40512-4094. Aetna Medicare PO Box 7762 London, KY 40742. Asked that I return call to Aetna 1-866-887-9741 and enter 7 digit number so they would know who I was, call came in on 3/19/20 at 4:57 PM central standard time. Mail-order drug ordering address: Aetna DMO ® and PPO grievance and appeals. MEDICARE-MEDICAID (Duals) Aetna Better Health Premier Plan - Call Member Services and ask to be connected to a nurse at 1-855-676-5772 (TTY: 711 ), 24 hours a day, 7 days a week. Monday to Friday, 8 AM to 6 PM ET: SHBP (State and Local. The call is free. MEDICAID. Caller name: Said It Was Aetna Medicare. ET, Saturday 7:00 a.m. – 9:30 p.m. For questions about Pharmacy or Aetna Rx Home Delivery, call 1-888-RX-AETNA (1-888-792-3862). Caller type: Unknown. Aetna Medicare Advantage and Prescription Drug Coverage: 1-855-335-1407; Aetna Medicare Supplement Plans: 1-800-358-8749 Blue Cross Medicare Advantage: 877-774- 8592 Government retiree): 1-866-234-3129 ( TTY: 711) SEHBP (Education retiree): 1-866-816-3662 ( TTY: 711) Our mailing address. ET, and Sunday 8 a.m. – 6 p.m. Phone 1-800-MEDICARE (1-800-633-4227) For specific billing questions and questions about your claims, medical records, or expenses, log into MyMedicare.gov, or call us at 1-800-MEDICARE. Important: Medicare Compliance Program Requirements Due by December 31, 2020. For accommodations of persons with special needs at meetings, call 1-833-251-9949 (TTY: 711). Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy, or privacy practices of linked sites, or for products or services described on these sites. Links to various non-Aetna sites are provided for your convenience only. All contracted providers participating in our Medicare Advantage (MA), Prescription Drug Plans (MAPD & PDP), Medicare-Medicaid (MMPs) and/or Dual Special Needs Plans (DSNPs) are required to attest to meeting the Centers for Medicare & Medicaid Services (CMS) compliance program requirements for first-tier, … Call us at the numbers listed below. ET. Aetna Medicare.